This Privacy Policy explains how Floral Haven processes personal data in connection with its florist workshop services, including wedding bouquets, event decoration, consultations, delivery, and related website enquiries.
We use personal data to respond to enquiries, arrange consultations, prepare quotes, confirm deposits and dates, manage design details, coordinate preparation, delivery, and setup, process payments, maintain business records, operate the website, improve service quality, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website hosting, communication handling, payment processing, record keeping, or delivery and setup coordination. These parties act on our instructions or as separate controllers where required by their own legal duties.
We may share personal data where disclosure is necessary to comply with legal obligations, respond to lawful requests, protect our rights, prevent fraud, or support the establishment, exercise, or defence of legal claims.
Use the contact details below for privacy questions, data requests, or concerns about this notice.
You may have rights to access your personal data, request correction of inaccurate information, ask for deletion in suitable cases, object to certain processing, or request restriction where permitted by law. Where processing is based on consent, you may withdraw that consent for future processing.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We will review the request and respond within a reasonable period, subject to any legal exceptions or limits that apply.
We retain personal data for the period needed to handle enquiries, manage consultations, complete orders, maintain business records, and meet legal, accounting, or dispute-related requirements. When data is no longer required, we delete it or anonymise it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. The revised version will apply from the date it is posted, and we may take reasonable steps to draw attention to material changes.
We may collect contact details, enquiry content, consultation notes, event dates, delivery instructions, order preferences, payment-related information, and records of communication. We may also process technical data such as device and browser information, basic usage logs, and cookie-related identifiers when you visit the website.
We receive personal data when you submit a contact form, make a phone enquiry, book a consultation, confirm an order, or provide details for delivery and setup. We may also obtain limited information from payment handling, website analytics, and service records generated as part of our studio operations.
Essential cookies support core site functions such as page navigation and form submission. Preference cookies help remember basic settings. Analytics or performance cookies may be used to understand how the site is used and to improve reliability. Cookies may be session-based or persistent depending on their purpose.
We use standard cookies and similar technologies for site operation, preference handling, and basic performance measurement. You can usually block or delete cookies through your browser settings, and you may be able to refuse non-essential cookies where your browser or device allows it.
